Support Services - Service Offerings
Titanium Service Program
Foundry's Titanium level service programs are designed to provide you with the most comprehensive support available, both remote and onsite. It is available in key cities in the United States and around the world.
Features
- Unlimited 24 X 7 X 365 live telephone/email/web access to Foundry technology experts
- Two-hour or four-hour advance hardware replacement
- Registered access to Foundry's support site
- Software updates and upgrades
- On-site repair technician
- Priority management escalation
- Quick response and resolution of your network issues
- Expert advice on Foundry-related network problems
Gold Service Program
The Gold service program is designed to provide you with a full range of services. It is available in the United States and key regions around the world.
Features
- Unlimited 24 X 7 X 365 live telephone/email/web access to Foundry technology experts
- Registered access to Foundry's support site
- Software updates and upgrades
- Next business day advance hardware replacement
- Quick response and resolution of your network issues
- Expert advice on Foundry-related network problems
Silver Service Program
The Silver service program is designed to provide you with all the tools needed to optimize network performance and uptime. It is available in the United States and key regions around the world.
Features
- Unlimited 24 X 7 X 365 live telephone/email/web access to Foundry technology experts
- Registered access to Foundry's support site
- Software updates and upgrades
- No charge hardware repair
- Critical information at your fingertips, 24 hours a day
- Venue for making non time-sensitive queries
Bronze Service Program
The Bronze service program is designed to ensure that your equipment remains up to date. Besides providing access to Foundry's Web-based support, you also get phone/email support in the event of a network issue. It is available in the United States and key regions around the world.
Features
- Unlimited 5 X 9 telephone/email support, 8:30 a.m. to 5:30 p.m. local time Monday through Friday (excluding holidays)
- Registered access to Foundry's support site
- Software updates and upgrades
- Quick response and resolution of your network issues
- Expert advice on Foundry-related network problems
Note: Support Contracts must be purchased within 30 days of product shipment. To purchase a support contract after this time, the customer will be charged an Out of Warranty Repair fee to determine a product's eligibility for a support contract. First year support contracts are effective beginning the date of product shipment from Foundry Networks.
Contact Support
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Technical Support Center
408.207.1600
877.TURBOCALL (877.887.2622)